Protecting your private information is important to us. This Privacy Policy applies to TimberTrack, timbertrackusa.com, and the services provided through the TimberTrack platform. TimberTrack is a service operated by Digital Tap LLC.
This Privacy Policy explains how TimberTrack collects, uses, shares, and protects information when you visit timbertrackusa.com, complete a TimberTrack project assessment, submit project information, communicate with us, or otherwise use our services.
By using the TimberTrack website or submitting information through TimberTrack, you acknowledge the data practices described in this Privacy Policy.
## Collection of Your Personal Information
In order to provide the TimberTrack experience and connect homeowners with relevant project information and participating contractors, TimberTrack may collect personally identifiable information, including:
* First and last name
* Email address
* Phone number
* Property or project location
* Project type
* Project measurements or dimensions
* Project photos
* Desired project features or materials
* Project timeline
* Investment or budget expectations
* Other information you voluntarily provide about your project
TimberTrack may also collect information you provide when completing questionnaires, assessments, project forms, requesting a consultation, communicating with a participating contractor, or contacting TimberTrack directly.
We do not collect personal information from you unless you voluntarily provide it to us or it is automatically collected through your use of the website as described below.
You may be required to provide certain information when using specific TimberTrack features. This may include submitting your contact information, completing a project assessment, uploading photos, providing details about a proposed project, requesting information, or communicating with us.
## Project Information and Readiness Score
TimberTrack may use information submitted through the platform to evaluate certain characteristics of a proposed project and generate information such as a project assessment, project summary, or Readiness Score™.
The Readiness Score and other TimberTrack-generated information are intended to help homeowners and participating contractors better understand a potential project before an in-person consultation or estimate.
TimberTrack assessments are informational tools and should not be considered a binding estimate, construction proposal, contract, appraisal, guarantee of project cost, or guarantee that a contractor will accept or complete a project.
## Use of Your Personal Information
TimberTrack may collect and use your personal information to:
* Operate and maintain timbertrackusa.com
* Process your TimberTrack project assessment
* Generate your Readiness Score or project information
* Provide information related to your project
* Connect you with a participating contractor
* Allow a participating contractor to review your project information
* Respond to questions or requests
* Schedule or facilitate consultations
* Improve the TimberTrack platform and customer experience
* Analyze website and platform performance
* Prevent fraud, misuse, or security issues
* Send service-related communications
* Send marketing communications where permitted by law and consistent with your communication preferences
We may also use aggregated or de-identified information for analytics, product improvement, research, advertising measurement, and business purposes.
## Sharing Information with Participating Contractors
An important part of the TimberTrack service is helping homeowners and contractors begin a more informed project conversation.
When you submit a TimberTrack assessment or request information about a project, information you provide may be shared with a participating contractor or service provider associated with your project or service area.
Information shared may include your contact information, project type, project location, project photos, measurements, timeline, project preferences, investment expectations, Readiness Score, and other information you submit through TimberTrack.
Participating contractors may use this information to evaluate your project, contact you, prepare for a consultation, provide estimates, or determine whether the project is a fit for their services.
Once your information has been provided to a participating contractor, that contractor may process your information according to its own privacy practices.
## Sharing Information with Third Parties
TimberTrack does not sell or rent your personal information or customer information to unrelated third parties for their independent use.
TimberTrack may share information with trusted service providers that assist us in operating the website, processing information, hosting data, providing communications, analyzing performance, delivering advertising, maintaining software, providing customer support, or performing other services on our behalf.
These service providers are authorized to use personal information only as necessary to provide services to TimberTrack or as otherwise permitted by law.
TimberTrack may also disclose personal information when required by law or when we believe in good faith that disclosure is necessary to:
1. Comply with applicable law, regulation, subpoena, court order, or other legal process;
2. Protect or defend the rights, property, or interests of TimberTrack, Digital Tap LLC, participating contractors, or others;
3. Investigate fraud, security incidents, or misuse of the TimberTrack platform; or
4. Protect the personal safety of users, contractors, the public, or other individuals.
## Tracking User Behavior
TimberTrack may track how visitors interact with timbertrackusa.com, including pages viewed, forms started or completed, links clicked, and other website activity.
This information may be used to understand how visitors use TimberTrack, improve the user experience, measure marketing effectiveness, develop new features, and deliver more relevant content or advertising.
## Automatically Collected Information
Certain information about your device and use of timbertrackusa.com may be collected automatically.
This information may include:
* IP address
* Browser type
* Device type
* Operating system
* Domain names
* Access times
* Referring website addresses
* Pages viewed
* Links clicked
* Website activity and interaction information
* Approximate geographic information derived from an IP address
This information may be used to operate the TimberTrack service, maintain website quality and security, analyze performance, detect technical issues, and compile general statistics regarding use of the TimberTrack website.
## Cookies and Similar Technologies
TimberTrack may use cookies, pixels, tags, analytics technologies, and similar technologies to improve your online experience.
A cookie is a small data file stored on your device by a website. Cookies may help TimberTrack recognize returning visitors, remember certain preferences, understand how users interact with the website, measure advertising performance, and improve website functionality.
TimberTrack may also use third-party analytics and advertising technologies that collect information about interactions with our website.
Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline or delete cookies. If you disable cookies, certain features of timbertrackusa.com may not function properly.
## Analytics and Advertising
TimberTrack may use third-party analytics and advertising services to understand website performance, measure advertising effectiveness, and improve our marketing.
These services may use cookies, pixels, or similar technologies to collect information regarding your interaction with TimberTrack and, depending on the provider and your settings, other websites or services.
Information collected through these technologies may be used to measure website visits, form submissions, conversions, advertising performance, and audience engagement.
## Security of Your Personal Information
TimberTrack takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.
The TimberTrack website uses technologies including SSL/TLS encryption to protect information transmitted between your browser and our website.
However, no data transmission over the Internet, wireless network, or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted through or stored by TimberTrack.
## Data Retention
TimberTrack may retain personal and project information for as long as reasonably necessary to provide our services, support participating contractors, comply with legal obligations, resolve disputes, maintain business records, prevent fraud, and enforce our agreements.
Information may be deleted or anonymized when it is no longer reasonably necessary for these purposes.
## Children
TimberTrack is intended for adults seeking information about residential or commercial improvement projects.
TimberTrack does not knowingly collect personal information from children under the age of 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
## Email Communications
TimberTrack may contact you by email regarding your project, project assessment, Readiness Score, consultation request, service updates, announcements, educational information, or promotional offers.
We may also receive information regarding whether an email was opened or whether a link in an email was clicked in order to improve our communications and services.
You may opt out of marketing or promotional emails at any time by using the unsubscribe link contained in the email.
Transactional or service-related communications concerning an active request or project may still be sent when necessary.
## Text Message Communications
If you provide your mobile phone number and consent to receive text messages, TimberTrack or the participating contractor associated with your request may contact you regarding your project, consultation, appointment, assessment, or other requested services.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
You may opt out of text message communications by replying STOP. You may reply HELP for assistance.
## Your Privacy Choices
Depending on applicable law and your location, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information maintained by TimberTrack.
You may also request that TimberTrack stop sending certain marketing communications.
Requests may be submitted using the contact information provided below. We may need to verify your identity before processing certain requests.
## Third-Party Websites
TimberTrack may contain links to websites operated by participating contractors or other third parties.
TimberTrack is not responsible for the privacy practices, security, content, or operation of third-party websites. We encourage you to review the privacy policies of any external website you visit.
## Changes to This Privacy Policy
TimberTrack reserves the right to update this Privacy Policy from time to time.
When material changes are made, we may provide notice by updating this page, posting a notice on timbertrackusa.com, sending an electronic communication when appropriate, or using another reasonable method.
The date shown at the top of this Privacy Policy indicates when it was most recently updated.
Your continued use of TimberTrack following the posting of an updated Privacy Policy constitutes acknowledgment of the revised policy.
## Contact Information
TimberTrack welcomes questions or comments regarding this Privacy Policy.
TimberTrack
A service of Digital Tap LLC
4108 Covenant Drive
Hays, KS 67601
Website: timbertrackusa.com
Email: [email protected]
If you believe TimberTrack has not adhered to this Privacy Policy, please contact us using the information above.